An examination of the determinants of customer loyalty in mobile commerce contexts

By Hsin-Hui Lin, Yi-Shun Wang. Information Manager (The), 2006

1,149 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/accd5aff7e1301df0a711ede9902b86af148cfef

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

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Citations in the corpus

Perceived value, service quality, corporate image and customer loyalty: Empirical assessment from Pakistan (2012, background): “In telecommunication sector, Lin and Wang (2006) and Tung (2004) found positive relationship among perceived value and customer satisfaction.”
Corporate social responsibility as a determinant of consumer loyalty: An examination of ethical standard, satisfaction, and trust (2017, background): “More specifically, trust in service providers is found to be a significant determinant of consumer satisfaction and repurchase intentions in the mobile commerce context (Kim, Park, & Jeong, 2004; Lin & Wang, 2006; Sharp & Sharp, 1997; Weisberg, Te'eni, & Arman, 2011).”
Trust disposition, trust antecedents, trust, and behavioral intention (2015, background): “Lin and Wang (2006) revealed that trust significantly influences mobile user satisfaction and loyalty.”
Modelling the relationship between hotel perceived value, customer satisfaction, and customer loyalty (2019, background): “However, a question that may arise in this regard is: Which customer perceived value was studied in previous research that addressed this relationship? Most previous research that examines this relationship in the service context considers customer perceived value as a unidimensional construct that ”
Increasing trust in mobile commerce through design aesthetics (2010, methodology): “The coefficient of composite reliability is similar to the Cronbach’s alpha except the former va- lue takes the actual factor loadings into account, rather than assuming that each item is equally weighted in the composite load determination (Lin & Wang, 2006).”
Examining mobile banking user adoption from the perspectives of trust and flow experience (2011, background): “Lin and Wang [10] revealed that trust has signiﬁcant effects on mobile user satisfaction and loyalty.”
The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009, background): “Lin and Wang (2006) also revealed that perceived value positively influences loyalty in the research of mobile commerce in Taiwan.”
Determinants of repurchase intention in online group-buying: The perspectives of DeLone & McLean IS success model and trust (2014, background): “Moreover, based on the studies of Lin and Wang (2006), Shiau and Luo (2012), and Teo et al. (2009), we argue that trust in website will have positive influence on perceive quality of website and satisfaction with website, while trust in sellers will impact perceive quality of sellers and…”
The Impact of Product Quality on Perceived Value, Trust and Students’ Intention to Purchase Electronic Gadgets (2013, background): “…value in the extant literature, some converging viewpoints present monetary value, quality, and expected benefits – psychological or economical as possible indicators of customer perceived value (Lin & Wang, 2006; Kim, Chan, & Gupta, 2007; Wang, 2008; Kuo, Deng & Wu, 2009 Lu & Hsiao, 2010).”
User satisfaction with mobile websites: the impact of perceived usefulness (PU), perceived ease of use (PEOU) and trust (2014, background): “Customer satisfaction is, therefore, considered to influence trust and customer retention (Lin and Wang, 2006).”
Culture-Technology Fit: Effects of Cultural Characteristics on the Post-Adoption Beliefs of Mobile Internet Users (2007, background): “…IS, the optimistic prediction, in which the mobile Internet will be growing at an astonishing rate and is expected to surpass the desktop-based Internet in a few years [11], has promoted extensive research on the critical factors of mobile Internet services adoption [36, 40, 41, 46, 60, 62, 107].”