The Scope and Importance of Human Interruption in Human-Computer Interaction Design

By Daniel C. McFarlane, Kara A. Latorella. Hum. Comput. Interact., 2002

547 citations recorded by the source corpus.

Subfields: Information Systems and Management, Social Psychology, Human-Computer Interaction

View Paper: https://www.semanticscholar.org/paper/cfa60b60db6f87ebba7940c462bb38d570b95cbc

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In Social Psychology

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Citations in the corpus

Pardon the Interruption: An Integrative Review and Future Research Agenda for Research on Work Interruptions (2019, background): “…Bailey, 2004; Altmann & Trafton, 2002; Chisholm, Collison, Nelson, & Cordell, 2000; Czerwinski, Horvitz, & Wilhite, 2004; Gillie & Broadbent, 1989; González & Mark, 2004; Mark et al., 2005; McFarlane & Latorella, 2002; Speier, Valacich, & Vessey, 1999; Westbrook, Woods, Rob, Dunsmuir, & Day, 2010).”
Recommendation Systems in Software Engineering (2014, methodology): “511 Raúl Mazo, Cosmin Dumitrescu, Camille Salinesi, and Daniel Diaz Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 539 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .”
TaskTracer: a desktop environment to support multi-tasking knowledge workers (2005, background): “By definition, highly multitasking people face continual interruptions as they switch between ongoing tasks [7, 11, 18].”
Task Interruption: Resumption Lag and the Role of Cues (2004, background): “Interruption timing was under system, rather than operator, control, a factor that tends to aggravate the disruptive effects of interruption (McFarlane & Latorella, 2002).”
Natural human role in supervising complex control systems (2009, background): “However, it must be stressed that successful task performance invariably depends on the capabilities of the users (McFarlane and Latorella 2002).”
How to Design AI for Social Good: Seven Essential Factors (2020, background): “Four of these dimensions emerge from McFarlane’s taxonomy of interdisciplinary research on disruptive computer–human interruptions (McFarlane 1999; McFarlane and Latorella 2002 17–19).”
When more is too much: Operationalizing technology overload and exploring its impact on knowledge worker productivity (2010, background): “Computers in Human Behavior (2010), doi:10.1 interruptions affect human behavior by negatively impacting recall, accuracy, efficiency, stress level, and ultimate performance (Cohen, 1980; McFarlane & Latorella, 2002; Van-Bergen, 1968).”
Comparison of Four Primary Methods for Coordinating the Interruption of People in Human-Computer Interaction (2002, background): “McFarlane and Latorella (2002) contains a detailed review of the human interruption issues in the Aegis IDS task.”
Understanding changes in mental workload during execution of goal-directed tasks and its application for interruption management (2008, background): “For example, in safety-critical domains, a short response delay or error committed due to an ill-timed noti.cation could cause loss of life or catastrophic damage [McFarlane and Latorella 2002].”
Avatars Versus Agents: A Meta-Analysis Quantifying the Effect of Agency on Social Influence (2015, background): “Designers must enable humanness by avoiding highly scripted behaviors, personalizing and tailoring details of the interaction, and even affording disﬂuencies such as interruptions (McFarlane & Latorella, 2002).”
On the need for attention-aware systems: Measuring effects of interruption on task performance, error rate, and affective state (2006, background): “…interruptions can be a nuisance, empirical investigation is needed to further quantify and better understand the effects of interruption (McFarlane & Latorella, 2002), to test models of cognitive processes that can reliably predict those effects (Gillie & Broadbent, 1989; McCrickard,…”