The evolution of service innovation research: a critical review and synthesis

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Identifying categories of service innovation: A review and synthesis of the literature (2016, background): “Second, this study clarifies “what” a service innovation is – an innovation process output – that contrasts with other literature reviews that concentrate on both the “what” and the “how” of service innovation (e.g.Carlborg et al., 2014; Ordanini & Parasuraman, 2010).”
Service innovation and customer satisfaction: the role of customer value creation (2017, background): “In an attempt to catch up with the pace of manufacturing innovation, scholars have looked at different aspects of service innovation subject to the view of bridging this gap (Flint et al., 2005; Oke, 2007; Yusif, 2012; Carlborg et al., 2014).”
Only the Brave: Product Innovation, Service Business Model Innovation, and Their Impact on Performance (2016, methodology): “Servitization – the strategy employed by product providers to add accompanying services to their product range – has been a growing trend for manufacturing firms (Carlborg et al. 2014; Guajardo et al. 2011; Neely 2008; Ostrom et al. 2010; Vandermerwe and Rada 1988).”
Defining service innovation: A review and synthesis (2016, neutral): “Previous literature reviews on service innovation have performed qualitative (e.g., Carlborg et al., 2014) or descriptive (Biemans et al., 2015; Papastathopoulou & Hultink, 2012) analyses, including literature on NSD.”