Store Satisfaction and Store Loyalty Explained by Customer- and Store-Related Factors

By Josée Bloemer, Gaby Odekerken-Schröder. 2002

448 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/c920e32cfa1bcf51badd8ff85c9c790ce24c5c7d

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Citations in the corpus

Visitors’ Emotional Responses to the Festival Environment (2014, background): “In a study on European shoppers’ loyalty to a supermarket, Bloemer and Odekerken-Schroder (2002) examined the relationship between different antecedents (i.e., positive affect, consumer relationship proneness, and store image) and satisfaction as well as their indirect effects on loyalty (i.e.,…”
Hotel image and reputation on building customer loyalty: An empirical study in Macau (2019, background): “890 Tourist Satisfaction - adapted from Bloemer and Odekerken-Schroder (2002) 5.”
A Longitudinal Analysis of Customer Satisfaction and Share of Wallet: Investigating the Moderating Effect of Customer Characteristics (2007, background): “…and Menon 2003), expertise (Andreassen and Lindestad 1998; Chiou, Droge, and Hanvanich 2002), involvement (Bloemer and Kasper 1995; Bloemer and Odekerken-Schröder 2002; Homburg and Giering 2001), and purchase volume (Mägi 2003), have all been found to influence the relationship between…”
Does customer satisfaction lead to improved brand equity? An empirical examination of two categories of retail brands (2006, background): “In recent years, retailers have been facing a challenging marketing environment in the form of more demanding consumers, intensified competition and slow-growth markets (Bloemer and Odekerken-Schroder, 2002; Sirohi et al., 1998).”
A mediating influence on customer loyalty : The role of perceived value (2010, unknown): “This relationship is supported in the theoretical literature (McCarthy, 1971; Oliver, 1997; Zeithaml, 1988), and has been tested in various empirical studies (Bloemer & Odekerken-Schröder, 2002; Cronin, Brady, & Hult, 2000; Yoo, Donthu, & Lee, 2000).”
The Impacts of Brand Personality and Congruity on Purchase Intention: Evidence From the Chinese Mainland's Automobile Market (2009, background): “Some studies have investigated the congruence between store image and self-image on product perception and purchase intention (e.g., Bloemer & Oderkerken-Schroder, 2002; D’Astous & Gargouri, 2001).”
Examine the cognitive and affective antecedents to service recovery satisfaction: A field study of delayed airline passengers (2013, background): “Previous studies also indicated that customers’ positive consumption emotions enhance customer satisfaction, trust and commitment, which in turn increase customers’ repurchase and positive WOM intentions (Nyer, 1997; Bloemer and Odekerken-Schroder, 2002; Ryu et al., 2010).”
The Mediating Effect of Place Attachment on the Relationship between Festival Satisfaction and Loyalty to the Festival Hosting Destination (2012, background): “It can also play a mediating role in the relationship between satisfaction and loyalty (Bloemer and Odekerken-Schroder 2002; Pritchard, Havitz, and Howard 1999).”
Factors affecting attitudes toward private labels and promoted brands (2008, unknown): “First, the direct effect of demographic variables on the two attitudes seems weak, verifying the finding of Frank and Boyd (1965) and Burger and Schott (1972) that socioeconomic variables are weakly related to private label proneness.”
Perceived value and customer loyalty in financial services (2009, methodology): “To measure the perceived value, we used the GLOVAL scale, validated by Moliner et al. (2005) and Sánchez et al. (2006), satisfaction by the scale of Bloemer and Odekerken-Schroeder (2002) and intentional loyalty by a scale based on items used in earlier studies by De Ruyter, Moorman, and Lemmink…”