Determinants of continuance intention to use the smartphone banking services: An extension to the expectation-confirmation model

By Aries Susanto, Younghoon Chang, Y. Ha. Industrial management & data systems, 2016

387 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/458858fa5802754c4ace9e2611f3c8c1ed7b06cd

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Fernando Bacao
2. Yuyang Zhao

In Organizational Behavior and Human Resource Management

1. Fernando Bacao
2. Yuyang Zhao

In Sociology and Political Science

1. Fernando Bacao
2. Yuyang Zhao

Citations in the corpus

• Point of adoption and beyond. Initial trust and mobile-payment continuation intention (2020, neutral): “Additionally, prior studies have argued that satisfaction also impacts the usage intention of consumers (Susanto et al., 2016) as well as the relationship between initial trust and intention toward m-commerce (Silic and Ruf, 2018).”
• What factors determining customer continuingly using food delivery apps during 2019 novel coronavirus pandemic period? (2020, positive): “Furthermore, the ECM posits that PE significantly influences the satisfaction and continuance intention of using mobile technology (Yuan et al., 2016; Susanto et al., 2016).”