Online purchase determinants of loyalty: the mediating effect of satisfaction in tourism

By H. Pereira, M. Salgueiro, Paulo Rita. 2016

130 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9ee9ac181f23782266cf991d027f6d928b810700

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

1. Almira Farisa
2. Tiago Oliveira
3. Paulo Rita
4. Nripendra P. Rana

In Organizational Behavior and Human Resource Management

1. Almira Farisa
2. Tiago Oliveira
3. Paulo Rita
4. Nripendra P. Rana

In Sociology and Political Science

1. Almira Farisa
2. Tiago Oliveira
3. Paulo Rita
4. Nripendra P. Rana

Citations in the corpus

• The impact of e-service quality and customer satisfaction on customer behavior in online shopping (2019, background): “According to Kotler and Keller (2006), customer satisfaction is the consequence of customer experiences during the buying process, and it plays a crucial role in affecting customers' future behavior, such as online repurchase and loyalty (Pereira et al., 2016).”
• Perceived helpfulness of eWOM: Emotions, fairness and rationality (2020, unknown): “, 2018), purchase intention (Bi et al., 2017; Chen et al., 2016; Hernandez & Handan, 2014; Pappas, 2016; Pereira et al., 2016; Plotkina & Munzel, 2016; Pookulangara & Koesler, 2011; Sweeney et al., 2014; Weisstein et al., 2017) and sales of products/services (Blal & Sturman, 2014; Cadario, 2014; Esl”