THE INCIDENCE AND EFFECTS OF INNOVATION IN SERVICES: EVIDENCE FROM GERMANY

By Christiane Hipp, Bruce S. Tether, Ian Miles. 2000

192 citations recorded by the source corpus.

Subfields: Marketing, Sociology and Political Science, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/c21d6d650971475501b7fc7cf8a5dc6920f96298

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Citations in the corpus

Non-Technological and Technological Innovation: Strange Bedfellows? (2007, background): “First, it is said to be biased towards innovation in manufacturing and not able to fully capture innovation in services (see e.g. Hipp and Grupp, 2005; Hipp et al., 2000).”
Patterns of innovation in knowledge-intensive business services (2009, background): “…non-technological forms of innovation that largely overlap with organisational innovation, since they represent various dimensions of organisational innovation. den Hertog (2000) and Hipp, Tether, and Miles (2000) argue that these different forms or types of innovation are not independent.”
Combinative effects of innovation types and organizational Performance: A longitudinal study of service organizations (2009, background): “To help maintain and improve their performance, organizations offer new products and services to existing or new customers or clients, and introduce innovations in the organization’s production or operating systems and administrative or managerial processes (Camison-Zornoza et al., 2004; Edquist et ”
A comparative study of innovation behaviour in Singapore's KIBS and manufacturing firms (2005, background): “Second, Miles et al. [1995] introduced ‘delivery innovation’ as a specific category of innovation besides the conventional product and process innovation to describe innovation at the service provider–client interface.”
Openness, knowledge, innovation and growth in UK business services (2011, background): “…of three types of service innovation: the development of new or significantly improved services; the development of new or significantly improved methods of service production or process innovation and alterations in organisational structure or organisational innovation (Hipp et al., 2000).”
The sources and aims of innovation in services: Variety between and within sectors (2003, background): “These aims are generally associated with ‘process innovation’, but these changes may impact directly on the nature of the services provided (i.e., they may have ‘product innovation’ type effects) (Hipp et al., 2000).”
Modes of innovation in knowledge-intensive business services evidence from Lombardy (2009, background): “The work by Hollenstein (2003) represents an attempt to investigate modes of innovation in services, irrespective of a priori nomenclature.”
Patterns of Technological Innovation in Knowledge‐Intensive Business Services (2006, background): “Though the balance of ‘‘soft’’ and ‘‘hard’’ internal sources may not be quite as Pavitt envisaged, the view that t-KIBS share many similarities with high-technology manufacturing seems reasonable (Hipp et al., 2000; Howells, 2000).”