Heuristics and Biases: Feelings as Information: Moods Influence Judgments and Processing Strategies

By Norbert Schwarz. 2002

137 citations recorded by the source corpus.

Subfields: Applied Psychology, Experimental and Cognitive Psychology, General Decision Sciences

View Paper: https://www.semanticscholar.org/paper/c088176785d95abe9e796f4b34f7857ad86aff2b

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In Applied Psychology

In Experimental and Cognitive Psychology

In General Decision Sciences

Citations in the corpus

The analysis of intuition: Processing fluency and affect in judgements of semantic coherence (2009, background): “The use of one’s affective states as a source of information was extensively investigated by Schwarz, Clore and their colleagues (see, e.g., Schwarz, 2002; Schwarz & Clore, 1996).”
Portrait of The Angry Decision Maker: How Appraisal Tendencies Shape Anger's Influence on Cognition. (2006, background): “The appraisal content of specific emotions has the potential to inform people about their situations in a more specific manner and can similarly be over-generalized (Schwarz, 2002).”
Consumer Inference: A Review of Processes, Bases, and Judgment Contexts (2004, background): “Research on feelings as information has shown that products are often evaluated more favorably when consumers are in a good mood rather than in a bad mood (Schwarz, 2002).”
When Guilt Begets Pleasure: The Positive Effect of a Negative Emotion (2012, background): “Much research has demonstrated that emotions (Lerner and Keltner 2000; Lerner, Small, and Loewenstein 2004), moods (Schwarz 2002), affect (Hsee and Rottenstreich 2004), and even the weather (Schwarz and Clore 1983) can have an effect on people’s judgments and evaluations of products and experiences.”
Positive Affect and Flexibility: Overcoming the Precedence of Global over Local Processing of Visual Information (2005, background): “According to this view, positive compared to negative affect promotes greater reliance on accessible information such as stereotypes (Bodenhausen, Kramer, & Susser, 1994), heuristic rather than systematic processing strategies (Schwarz, 2002), and global 1University of Osnabrück, Germany.”
Great expectations and broken promises: misleading claims, product failure, expectancy disconfirmation and consumer distrust (2010, background): “Given that affect is capable of carrying over from one context to another (Schwarz 2002), any negative affect associated with stable, controllable firm attributions for the initial product failure could linger and produce negative carryover effects on the second-party product.”
Zero as a Special Price: The True Value of Free Products (2007, background): “…for this could be that the decision to take a chocolate for free is a much simpler decision , and that simplicity could be the driver of higher affect (Tversky and Shafir 1992, Luce 1998, Iyengar and Lepper 2000, Benartzi and Thaler 2002, Schwarz 2002, Diederich 2003, Gourville and Soman 2005).”
Waking Up on the Right or Wrong Side of the Bed: Start-of-Workday Mood, Work Events, Employee Affect, and Performance (2011, background): “Past experimental research has suggested that individuals who tend to be more negative on average may process information more slowly (Schwarz, 2002), which may influence the speed with which they work and the way they cope with customer problems.”