The Effect of Service Price Increases on Customer Retention

By J. Dawes. 2009

124 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/bdbac3a05191fc8c89e1a5fcac4b6f49b94cb030

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. T. M. Tripp
2. Renaud Legoux
3. Yany Grégoire
4. Katja Gelbrich
5. Marko Sarstedt
6. J. Dawes

In Organizational Behavior and Human Resource Management

1. T. M. Tripp
2. Yany Grégoire
3. Renaud Legoux
4. L. Harris
5. Riza Casidy
6. Hyunju Shin
7. Hongwei He
8. D. Laufer

In Sociology and Political Science

1. Yany Grégoire
2. T. M. Tripp
3. Renaud Legoux
4. Riza Casidy
5. Hyunju Shin
6. L. Harris
7. Hongwei He
8. Karl Aquino

Citations in the corpus

• When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (2009, background): “On the basis of growing evidence that relationship strength may amplify customers’ negative responses in service contexts (Aaker, Fournier, and Brasel 2004; Aggarwal 2004; Dawes 2009; Grégoire and Fisher 2008), we predict that a form of love-becomes-hate effect takes place over time.”