How to Develop Successful Hospitality Innovation

By M. Ottenbacher, Juergen Gnoth. 2005

448 citations recorded by the source corpus.

Subfields: Sociology and Political Science, Tourism, Leisure and Hospitality Management

View Paper: https://www.semanticscholar.org/paper/b30263f2c63aeef0b0aa1a9294f601e11a0981f4

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In Sociology and Political Science

In Tourism, Leisure and Hospitality Management

Citations in the corpus

Silence is not Golden: Motivating Employee Voice through Inclusive Leadership (2020, background): “Innovation is driven in no small part by the experiences and suggestions of those who directly provide hospitality services to guests (Ottenbacher & Gnoth, 2005).”
Hotel innovation and performance in times of crisis (2014, background): “They may also be linked to the degree of employee and customer involvement (Orfila-Sintes et al., 2005; Ottenbacher and Gnoth, 2005; López-Fernandez et al., 2011), to the importance of incorporating information and communication technologies (ICT) (Sundbo et al.”
A review of innovation research in tourism (2010, background): “Team culture and knowledge sharing is also a facilitating factor (Christensen, 2008; Hu et al., 2009), as is staff training and a consistent HRM-practice (Ottenbacher & Gnoth, 2005).”
Effect of customer orientation and entrepreneurial orientation on innovativeness: Evidence from the hotel industry in Switzerland (2010, background): “However, there is a lack of innovation research about the hospitality sector (Orfila-Sintes & Mattsson, 2009; Ottenbacher & Gnoth, 2005) and, more specifically, little knowledge exists regarding the effect of innovativeness, customer orientation, and entrepreneurial orientation on the performance…”
The influence of leader empowering behaviors and employee psychological empowerment on customer satisfaction (2014, background): “…the importance of employee empowerment at the frontline level in the hospitality industry where prompt action is often required to deliver high quality service to customers (Kim et al., 2012; Ottenbacher and Gnoth, 2005; Hartline and Ferrell, 1996; Heskett et al., 1997; Sergeant and Frenkel, 2000).”
Identifying Optimal Rapport-Building Behaviors In Inducing Patrons’ Emotional Attachment In Luxury Restaurants (2014, background): “In the second strategy, it is necessary to empower every service provider (Ottenbacher & Gnoth, 2005) such that when there is an opportunity to provide specialized service, the employee can flexibly make decisions.”
The effect of innovation on hotel market value (2013, background): “This type of innovation activity is not only important for the firm’s day-to-day operations but it is also especially relevant for tourism companies that attempt to keep their best personnel from being lured away by competitors; or simply to make their engagement in the company stronger (Ottenbacher”
Islamic Work Ethic, innovative work behaviour, and adaptive performance: the mediating mechanism and an interacting effect (2017, background): “Studies suggest that employees’ jobs in the hospitality industry involve innovative work due to continuous environmental changes (Chang & Lee, 2015; Guttentag, 2015; Hjalager, 2002; Mei, Arcodia, & Ruhanen, 2013; Ottenbacher, 2007; Ottenbacher & Gnoth, 2005; Richards, 2014; Tsai & Lee, 2014).”