Identifying Optimal Rapport-Building Behaviors In Inducing Patrons’ Emotional Attachment In Luxury Restaurants

By Sunghyup Sean Hyun, Insin Kim. 2014

105 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/742971ee20a17455c5f1966b5fb299b85284c943

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. Jinsoo Hwang
2. Hailian Qiu
3. Boyang Shu
4. Chaozhi Zhang
5. Minglong Li
6. Zhuowei Huang
7. Jing Hu
8. Junghoon Lee

In Social Psychology

1. Hailian Qiu
2. Boyang Shu
3. Chaozhi Zhang
4. Minglong Li
5. Junghoon Lee
6. Billy Bai
7. Jinsoo Hwang

In Sociology and Political Science

1. Hailian Qiu
2. Boyang Shu
3. Chaozhi Zhang
4. Minglong Li
5. Zhuowei Huang
6. Jing Hu
7. Junghoon Lee
8. Billy Bai

Citations in the corpus

• Destination brand personality and destination brand attachment – the involvement of self-congruence (2017, background): “Hyun and Kim (2014) suggested that the attentive behaviors of employees in luxury restaurants are crucial in formulating and strengthening the patrons’ emotional attachment to the restaurant brand.”
• Enhancing hospitality experience with service robots: the mediating role of rapport building (2019, background): “In addition, with the assistance of service robots, employees have more time and opportunities to know customers better and build relationships with customers (Hyun & Kim, 2014; Macintosh, 2009).”
• Relationships among Senior Tourists’ Perceptions of Tour Guides’ Professional Competencies, Rapport, Satisfaction with the Guide Service, Tour Satisfaction, and Word of Mouth (2018, background): “Hyun and Kim (2014) collected data from 379 restaurant customers in order to find the important role of rapport in the formation of emotional attachment.”