Investigating industry context effects in consumer-firm relationships: Preliminary results from a dispositional approach

By Edwin J. Nijssen, Jagdip Singh, Deepak Sirdeshmukh, Hartmut Holzmüeller. 2003

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The Impact of Value Congruence on Consumer-Service Brand Relationships (2008, methodology): “…1999; Lam et al. 2004; Morgan and Hunt 1994), we use the interrelationships between satisfaction, trust, commitment, and loyalty as proposed by Nijssen et al. (2003) as starting points to describe the relationships of these key components in relationship marketing, and propose the following…”
Customer expectations of CSR, perceived service quality and brand effect in Thai retail banking (2009, background): “…been found to have positive outcomes such as satisfaction (Bejou et al., 1998), commitment (Chiou and Droge, 2006; Morgan and Hunt, 1994), value (Nijssen et al., 2003), price tolerance (Delgado-Ballester and Munuera-Aleman, 2001), long-term orientation in the relationship (Ganesan, 1994), brand…”
The moderator effects of perceived risk, objective knowledge and certainty in the satisfaction–loyalty relationship (2011, methodology): “A combination of repurchase behaviour and intention to purchase has been used as a cumulative measure of loyalty (Nijssen et al., 2003; Pritchard et al., 1999), and a similar approach was taken here.”
Why Do Internet Users Stick with a Specific Web Site? A Relationship Perspective (2006, background): “Nijssen, Singh, Sirdeshmukh, and Holzmueller proposed and tested such moderating effects in the relationships among satisfaction, trust, value, and loyalty [65].”