Why Do Internet Users Stick with a Specific Web Site? A Relationship Perspective

By Dahui Li, Glenn J. Browne, James C. Wetherbe. International Journal of Electronic Commerce, 2006

440 citations recorded by the source corpus.

How researchers see this paper

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Consumers' decisions in social commerce context: An empirical investigation (2015, methodology): “With the proliferation of information on the Internet, consumers tend to seek advice from the community and individuals in whom they can trust.”
Falling in love with online games: The uses and gratifications perspective (2010, background): “Therefore, as users have numerous options, service satisfaction will not stop them from frequently switching to alternative services (Li et al., 2006).”
Engaging customers during a website visit: a model of website customer engagement (2016, background): “seen as evidence of the stickiness of the website, which can apply to both the duration and the frequency of a website’s visit (Roy et al., 2014; Li et al., 2006), suggesting that customers”
What Drives Social Commerce: The Role of Social Support and Relationship Quality (2011, result): “This finding is consistent with existing literature such as [27].”
An Integrated Model for Customer Online Repurchase Intention (2011, positive): “Researchers have studied online customer retention in different contexts, such as “online repurchase intention” [23], “Continue to shop online” [34], “customer intention to return” [26], “Web site stickiness” [28], and “continued information systems/IT intention” [3, 22].”