The moderator effects of perceived risk, objective knowledge and certainty in the satisfaction–loyalty relationship

By Ho Huy Tuu, Svein Ottar Olsen, Pham Thi Thuy Linh. 2011

134 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/36361feed9c18d18dfc74c2377395f37582a0cd2

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Jesús Collado
2. Héctor San Martín
3. I. Rodríguez del Bosque
4. Maxwell K. Hsu
5. Chun-yang Wang
6. Sameer Hosany

In Organizational Behavior and Human Resource Management

1. Jesús Collado
2. Héctor San Martín
3. I. Rodríguez del Bosque

Citations in the corpus

• An exploration of the effects of past experience and tourist involvement on destination loyalty formation (2013, background): “These factors are moderator variables, which are defined as variables that affect the strength of the relationship between two variables (Walsh, Evanschitzky, & Wunderlich, 2008 ).”