Steps Toward a Science of Service Systems

By Jim Spohrer, Paul P. Maglio, J. Bailey, Daniel F. Gruhl. Computer, 2007

1,308 citations recorded by the source corpus.

Subfields: Marketing, Sociology and Political Science, Strategy and Management

View Paper: https://www.semanticscholar.org/paper/991dcf68532186becfb2f28bbd98a4171707820c

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Citations in the corpus

Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science (2010, background): “…of people, technology, value propositions connecting internal and external service systems, and shared information (e.g., language, laws, measures, and methods; Spohrer et al., 2007) like an assemblage of united entities by some form of D o w n l o a d e d fr o m i n f o r m s . o r g by [ 208 .”
Service-Dominant Logic as a Foundation for Service Science: Clarifications (2009, background): “…to inform its normative goal of assisting organizations in the process of ce innovation and provision in order to realize more predictable outcomes (Spohrer et al. 2007) as firms ition from a manufacturing orientation to a service orientation. ervice-dominant (S-D) logic (Vargo and Lusch 2004a…”
The effects of retail channel integration through the use of information technologies on firm performance (2012, background): “This heory is suitable for examining the effects of people, technology, nd information resources across service delivery systems (Roth nd Menor, 2003; Spohrer et al., 2007). h model.”
On value and value co-creation: A service systems and service logic perspective (2008, background): “A service system is an arrangement of resources (including people, technology, information, etc.) connected to other systems by value propositions (Spohrer et al., 2007; Spohrer et al., 2008).”
Service-oriented technology and management: Perspectives on research and practice for the coming decade (2008, background): “, 2006; Demirkan and Goul, 2006), especially service-oriented architectures (Arsanjani et al., 2004; Spohrer et al., 2007), and service science (Bitner and Brown, 2006; Chesbrough and Spohrer, 2006; Maglio et al.”
Smart tourism: foundations and developments (2015, background): “Vargo et al. (2008) and Spohrer et al. (2007) described a service ecosystem as a spontaneously sensing and responding spatial and temporal structure of largely loosely-coupled value-proposing social and economic actors interacting through institutions and technology, to: (1) co-produce service…”
The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value (2008, background): “After all, service innovation—our ultimate goal— creates changes to a service system, which is made up of clients and providers co-creating value and which has a direct impact on the evolution of the system (Spohrer et al. 2007).”
Fundamentals of service science (2008, methodology): “Following this logic, we define service systems as value-co-creation configurations of people, technology, value propositions connecting internal and external service systems, and shared information (e.g., language, laws, measures, and methods; Spohrer et al. 2007).”
Toward a conceptual foundation for service science: Contributions from service-dominant logic (2008, background): “These gaps were between: (1) the timing of source of supply and demand for the supply; (2) the geographic location of sources of supply and the location of production or consumption; (3) the heterogeneous supplies found in nature and the homogeneous production inputs needed in manufacturing; and (4)”
An integrated service-device-technology roadmap for smart city development (2013, background): “In recent years, a trend towards servitization has also caught the attention of academia, practitioners and governments [10,63,73,74].”
Leveraging the capabilities of service-oriented decision support systems: Putting analytics and big data in cloud (2013, neutral): “This value accrues from the interactions of service systems that involves people, technology, organizations, and shared information in addition to language, laws, measures, models, and so on [44].”