Smart tourism: foundations and developments

By Ulrike Gretzel, M. Sigala, Zheng Xiang, Chulmo Koo. Electronic Markets, 2015

1,947 citations recorded by the source corpus.

Smart tourism is a new buzzword applied to describe the increasing reliance of tourism destinations, their industries and their tourists on emerging forms of ICT that allow for massive amounts of data to be transformed into value propositions. However, it remains ill-defined as a concept, which hinders its theoretical development. The paper defines smart tourism, sheds light on current smart tourism trends, and then lays out its technological and business foundations. This is followed by a brief discussion on the prospects and drawbacks of smart tourism. The paper further draws attention to the great need for research to inform smart tourism development and management.

Subfields: Information Systems and Management, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/ee67d7b02ec7d843b9ae8e0fb2275f63d39e50b8

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Citations in the corpus

A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism (2020, background): “…and the internet-of-things, together with the collection, distribution, and transformation of data in the tourism value chain, provides the necessary infrastructure to support the concept of smart tourism ecosystems (Gretzel, Sigala, Xiang, & Koo, 2015; Gretzel, Werthner, Koo, & Lamsfus, 2015).”
Smart destinations and the evolution of ICTs: a new scenario for destination management? (2019, background): “…through big data techniques for a data-driven management approach, thanks to a deployment of technologies based on mainly IoT and user-generated data which connect the physical with the digital, and, according to Gretzel et al. (2015b), enable smart tourism to be differentiated from e-tourism.”
Constituents and consequences of smart customer experience in retailing (2017, background): “Gretzel et al. (2015a, 2015b) describe smart technology as “technologies supporting new form of collaboration and value creation that lead to innovation, entrepreneurship and competitiveness (p. 179).””
The digital revolution in the travel and tourism industry (2019, background): “As Gretzel et al. (2015a, p. 559) highlight, the smart destinations can be considered as integral part of the smart tourism ecosystem, and “indeed, the term “destination” practically refers to a tourism-based ecosystem”.”
Conceptualizing smart service systems (2017, background): “…are present in many industries, including transport and logistics, manufacturing, energy supply, healthcare, and industries related to living and working in smart buildings (Acatech 2011; Atzori et al. 2010) — even though what “ smart ” exactly means often remains unspecified (Gretzel et al. 2015).”
Extremely Negative Ratings and Online Consumer Review Helpfulness: The Moderating Role of Product Quality Signals (2020, background): “The wide-scale adoption of social media and mobile technologies, smart devices, and sensors has contributed to the exponential growth of data (Gretzel et al. 2015).”
Smart destinations and tech-savvy millennial tourists: hype versus reality (2019, background): “This has made the concept a buzzword used carelessly by the multiple interested agents (Gretzel et al., 2015).”
Conceptualization of Smart Tourism Destination Competitiveness (2016, background): “Such techno-myopia can lead to tremendous failure as smart tourism consists of multiple layers (technology, management and experience layers see Gretzel et al., 2015a) that need to build on each other in order to realize smart tourism success.”