Smart Service Systems and Viable Service Systems: Applying Systems Theory to Service Science

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Socio-Technical Perspectives on Smart Working: Creating Meaningful and Sustainable Systems (2020, background): “However, the agenda can be linked to the advent of Industry 4.0 and integrated manufacturing systems (Lee et al. 2015), as well as supply of services (Barile and Polese 2010).”
A critical investigation of Industry 4.0 in manufacturing: theoretical operationalisation framework (2018, background): “In other words, based on this theory, technologies can allow systems to easily search for dynamic and intelligent IT-based systems, and to autonomously connect and communicate with them (Barile and Polese 2010).”
Conceptualizing smart service systems (2017, background): “Related research has emphasized the self-reconfiguration (Barile and Polese 2010), human-centered (Demirkan et al. 2015a), context-aware (Massink et al. 2010), or self-* (National Science Foundation 2014) properties of smart service systems, but without proposing an overarching conceptual framework…”
A Brief Review of Systems Theories and Their Managerial Applications (2010, background): “According to the viable systems approach (Barile and Polese, 2010a), any organization has to be able to preserve its viability and stability, creating its own internal environment that is able to respond effectively to external stimuli at all levels (viability).”