Toward a conceptual foundation for service science: Contributions from service-dominant logic

By Robert F. Lusch, Stephen Louis Vargo, Gregor Wessels. IBM Systems Journal, 2008

606 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/7f0678b1002f8ea34547ba2522e39c301d8bfeae

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Citations in the corpus

Leveraging Digital Technologies: How Information Quality Leads to Localized Capabilities and Customer Service Performance (2013, background): “First, our theory contributes to the literature studying the impacts of digital technologies in the context of services (Bardhan et al. 2010; Lusch and Vargo 2008; Lusch et al. 2010; Ray et al. 2004; Vargo and Lusch 2004).”
Usability: Lessons Learned … and Yet to Be Learned (2014, positive): “Service science (Lusch, Vargo, & O’Brien, 2007; Lusch, Vargo, & Wessels, 2008; Pitkänen, Virtanen, & Kemppinen, 2008; Spohrer & Maglio, 2008) is an interdisciplinary area of study focused on systematic innovation in service as opposed to physical product design.”
Co‐creating value innovation through resource integration (2010, background): “According to this view, resource integration requires a multidirectional process-oriented network (Lusch et al., 2008) in which:”
Conceptualizing smart service systems (2017, background): “(Lusch et al. 2008; Maglio et al. 2009; Vargo and Lusch 2004a, 2008a), without recognizing the transformative potential smart products offer.”
Industry 4.0: A Bibliometric Review of Its Managerial Intellectual Structure and Potential Evolution in the Service Industries (2019, background): “Third, the specificity of the service industries might require scholars to embrace a servicedominant logic to better understand how the technologies underpinning Industry 4.0 might affect the service industries (Lusch et al., 2008; Lusch and Vargo, 2014; Vargo and Lusch, 2004, 2008).”
Service-Dominant Logic as a Foundation for Service Science: Clarifications (2009, background): “…and Lusch 2004a 2008), including its definition of service as “the application of competences for the benefit of another,” has been proposed as a theoretical foundation for the development of service science and the study of service systems (Maglio and Spohrer 2008; Lusch, Vargo, and Wessels 2008).”
Innovation and Skills (2010, background): “Key concepts would include, for example, the service-centered conceptual foundation proposed by Lusch and others ( Lusch et al., 2008 ), service systems as the basic abstraction of service science (Spohrer et al. 2008), service life cycle (Glushko, 2008), and appropriate research methods.”