The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value

By Jim Spohrer, Paul P. Maglio. 2008

202 citations recorded by the source corpus.

Subfields: Management of Technology and Innovation, Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/409db0a4cac584843cb05d5d7354a263d22f0b70

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Citations in the corpus

Openness, knowledge, innovation and growth in UK business services (2011, unknown): “Fourth, the NSD approach has led to a call for the development of a science of service engineering that would explore methods designed to enhance the effectiveness of service innovation (IfM and IBM 2008; Spohrer & Maglio 2008; Maglio, et al. 2010).”
Smart Technology, Artificial Intelligence, Robotics, and Algorithms (STARA): Employees’ perceptions of our future workplace (2017, background): “Typically, in these economies, many of the displaced employees transitioned into the tertiary (service) sector over time as new jobs were created (Spohrer & Maglio, 2008).”
On value and value co-creation: A service systems and service logic perspective (2008, background): “Now, there is tremendous need for service innovations or new ways of creating value with intangible and dynamic resources, to fuel economic growth and to raise the quality and effectiveness of service(s), especially for knowledgeintensive industries (Spohrer and Maglio, 2008).”
Exploring the financial consequences of the servitization of manufacturing (2008, unknown): “now employed in the service sector ( Spohrer and Maglio, 2008 ).”
Fundamentals of service science (2008, unknown): “To remedy this, we and others have been cultivating service science, aiming to create the basis for systematic service innovation (Chesbrough 2005; Monahan et al. 2006; Spohrer and Maglio 2007).”
Usability: Lessons Learned … and Yet to Be Learned (2014, unknown): “Service science (Lusch, Vargo, & O’Brien, 2007; Lusch, Vargo, & Wessels, 2008; Pitkänen, Virtanen, & Kemppinen, 2008; Spohrer & Maglio, 2008) is an interdisciplinary area of study focused on systematic innovation in service as opposed to physical product design.”
Ten years of value cocreation: An integrative review (2016, unknown): “Email: t.leclercq@uclouvain-mons.be 2007; Spohrer and Maglio, 2008), community (Schau et al., 2009), service (Vargo and Lusch, 2008), and recovery management (Roggeveen et al., 2012), among other topics.”
Strategic IT alignment: twenty-five years on (2015, background): “Rather, new value propositions become possible when suppliers, business partners, and customers work together to co-create value (Spohrer and Maglio, 2008; Ordanini and Parasuraman, 2011).”
Only the Brave: Product Innovation, Service Business Model Innovation, and Their Impact on Performance (2016, background): “Initially, servitization was praised as a route to growth, profitability and economic stability (Canton 1984; Cusumano 2004; Lele 1986; Quinn and Gagnon 1986; Spohrer and Maglio 2008; Van Looy et al. 2003).”
Service-oriented technology and management: Perspectives on research and practice for the coming decade (2008, background): “The world economy is currently transitioning from a goodsbased economy to an economy in which value creation, employment , and economic wealth depend on the service sector (Spohrer and Maglio, 2008).”
Co-Production and the Co-Creation of Value in Public Services: A suitable case for treatment? (2016, background): “…is co-created through co-production (Prahalad and Ramaswamy 2004; Vargo and Lusch 2008; Payne, Storbacka, and Frow 2008; Svensson and Gronroos 2008; Spohrer and Maglio 2008; Gronroos 2011; Edvardsson, Tronvoll, and Gruber 2011).4 To take a simple example, the ‘value’ to a customer of a meal in a…”
Customer orientation and innovation : a comparative study of manufacturing and service firms (2016, background): “Ostrom et al. (2010, 2015) identified service innovation as a research priority in the science of service; Dominguez-Péry et al. (2013) and Spohrer and Maglio (2008) also pointed out that service innovations are needed to fuel economic growth.”