Human resources in tourism: Still waiting for change? – A 2015 reprise

By T. Baum. 2015

321 citations recorded by the source corpus.

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Effects of High-Performance Work Systems (HPWS) on Hospitality Employees’ Outcomes through Their Organizational Commitment, Motivation, and Job Satisfaction (2021, background): “Although the importance of human resources for hospitality and tourism enterprises has been widely acknowledged in the existing literature [8,14], the extent to which employees’ well-being affects performance still remains controversial.”
Sustainable human resource management as a driver in tourism policy and planning: a serious sin of omission? (2018, background): “Critically, it is argued that little has changed in the narrative about this topic over the past 25 years (see for example, Cobble, 1991; Glenn, 1992 for assessments of historical perspectives on service work; also Bal & de Jong, 2017; Baum, 2007, 2015).”
Effects of different leadership styles on hospitality workers (2019, background): “In line with Baum's (2015) recommendations, companies should empower their front-line workforce to make decisions independently, without deferring to supervisors and managers.”