‘People-work’: emotion management, stress and coping

By S. Mann. 2004

224 citations recorded by the source corpus.

Subfields: General Health Professions, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/9427159b0fdf4a50dbe83277d40f8428d7fd544f

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. Simon Cassidy *
2. Karen Berry
3. Nicolas Gillet
4. S. Shapiro
5. S. Wray
6. Émilie Lapointe
7. Peter Van Dijk
8. C. Strange

In Social Psychology

1. S. Shapiro
2. G. Biegel
3. E. Fouquereau
4. Nicolas Gillet
5. S. Wray
6. Émilie Lapointe
7. Peter Van Dijk
8. C. Strange

In Sociology and Political Science

1. Nicolas Gillet
2. S. Wray
3. Émilie Lapointe
4. Peter Van Dijk
5. C. Strange
6. René Mokounkolo
7. Antonio Brown
8. Alexandre J. S. Morin

Citations in the corpus

• Teaching Self-Care to Caregivers: Effects of Mindfulness-Based Stress Reduction on the Mental Health of Therapists in Training (2007, background): “Therapists commonly experience “compassion fatigue” (Figley, 2002; Weiss, 2004) due to the emotional labor that is often a part of therapeutic work (Mann, 2004).”
• Emotional labour and strain in “front‐line” service employees: Does mode of delivery matter? (2009, background): “Such employees are able to “smile down the telephone” whilst simultaneously implementing what Mann (2004”
• Emotional Labour in University Lecturers: Considerations for Higher Education Institutions (2013, background): “Although opportunities for enhancing job autonomy may be limited, increasing control over the emotional labour process by offering training interventions in the form of—for example—emotional awareness, emotional intelligence training, coping and stress-management techniques and similar, are likely t”
• Emotional labour profiles: Associations with key predictors and outcomes (2018, background): “…are not physically in the presence of customers, phone operators also have more opportunities for implementing “back stage coping strategies” (i.e. adopting a friendly tone of voice but rolling eyes at colleagues; Mann, 2004), which likely limit their emotional regulation burden to verbal cues.”
• Learning to Labour with Feeling: Class, Gender and Emotion in Childcare Education and Training (2006, background): “Moreover, in caring occupations rather than service work, these outcomes can have serous deleterious effects for the child, patient or client (Mann, 2004).”
• Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance (2006, background): “Even though there is widespread divergence in opinion on the nature of emotional labour, agreement generally prevails that emotional labour calls for the management of emotions and emotional expression in order to conform with organisational requirements and expectations (Diefendorff, Croyle & Gosse”
• Emotional labour, burnout and job satisfaction in UK teachers: the role of workplace social support (2011, background): “Mann ( 2004 ) recommends that policies and practices should be introduced to encourage the expression of emotion as a ‘natural’ part of the job.”