Causes and consequences of emotions on consumer behaviour: A review and integrative cognitive appraisal theory

By Lisa M Watson, Mark T. Spence. 2007

588 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/919df359167521bd05860bd92fbd5b8170c71eae

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. N. Scott
2. Sameer Hosany
3. Yangyang Jiang
4. Wim Verbeke
5. P. Ding
6. Jun Gao
7. Jianyu Ma
8. L. Andreu

In Organizational Behavior and Human Resource Management

1. N. Scott
2. Sameer Hosany
3. Yangyang Jiang
4. P. Ding
5. Jun Gao
6. L. Andreu
7. Jianyu Ma
8. Hyeyoon Choi

In Social Psychology

1. Aude Rychalski
2. M. Bengtsson
3. L. Andreu
4. Stephen Tagg
5. Geebum Park
6. Yi Mou
7. Z. Rezvani
8. P. Ding

Citations in the corpus

• The effect of information presentation modes on tourists’ responses in Internet marketing: the moderating role of emotions (2017, background): “Watson and Spence (2007) called the specific emotion typology a categorical approach and the general emotions typology a dimensional approach.”
• The role of mixed emotions in consumer behaviour (2011, background): “Introduction Emotions are central to consumption (Bagozzi et al., 1999; Holbrook and Hirschman, 1982; Leone et al., 2005; Watson and Spence, 2007) and particularly to understanding consumer behaviour in service environments such as retailing (Foxall and Greenley, 1999).”
• Consumer motivations for sustainable consumption : the interaction of gain, normative and hedonic motivations on electric vehicle adoption (2018, background): “This study corroborates earlier findings in the consumer behavior literature (e.g. Richins, 1997; Bagozzi et al., 1999; Watson & Spence, 2007) and consumer pro-environmental behavior studies (Peter & Honea, 2012; Onwezen et al., 2013; Schuitema et al., 2013), suggesting that anticipation of…”
• Appraisal Determinants of Tourist Emotional Responses (2012, background): “Cognitive appraisal theories have emerged as a promising avenue to study the determinants of consumption emotions (Watson and Spence 2007).”
• Negative emotions and their effect on customer complaint behaviour (2011, background): “The role of emotions in service research has been attracting more attention as a central element in understanding customers’ experiences and behaviour (Oliver 1997; Richins 1997; Wong 2004; Bougie, Pieters, and Zeelenberg 2003; Soscia 2007; Watson and Spence 2007).”
• Brand love is all around: loyalty behaviour, active and passive social media users (2020, background): “The psychological and marketing literature shows cognitive appraisal to be an important theory for understanding and explaining emotions (Hosany, 2012; Watson & Spence, 2007).”
• Communicating Food Safety via the Social Media (2014, result): “…results further affirmed the theoretical assumptions of affect heuristic (Slovic, Finucane, Peters, & MacGregor, 2007)—as well as past work that found how emotions could draw an individual to focus on assessing the risk at hand—and influence their action/decision tendencies (Watson & Spence, 2007).”
• Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context (2017, background): “Emotions are important in the customer service experience and in determining customer outcomes (e.g. Babin, Darden, & Babin, 1998; Homburg, Koschate, & Hoyer, 2006; Watson & Spence, 2007; White, 2010).”
• Role of trust, emotions and event attachment on residents' attitudes toward tourism (2017, methodology): “Thus, this study aims to examine the formation of residents' attitudes toward an obtrusive tourism venue such as a mega-event from both cognitive and affective perspectives utilizing the SET and cognitive appraisal theory (Nyer, 1997; Watson & Spence, 2007).”
• A Cognitive Appraisal Process of Customer Delight: The Moderating Effect of Place Identity (2020, background): “Compared with other approaches of studying emotions that address emotions’ inherent characteristics (e.g., valence, arousal levels), CAT focuses on the causes and outcomes of emotions to explain the emotion’s psychological process (Lazarus 1991; Watson and Spence 2007).”
• Personal determinants of organic food consumption: a review (2009, background): “That “fear” may influence organic meat purchase behaviour is not surprising as fear is driven by uncertainty (Lerner and Keltner, 2000; Watson and Spence, 2007).”
• Bringing appraisal theory to environmental risk perception: a review of conceptual approaches of the past 40 years and suggestions for future research (2012, background): “The number of appraisals varies, depending on the authors (for overviews see Scherer 1999 ; Watson and Spence 2007 ).”