Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context

By Aude Rychalski, S. Hudson. 2017

133 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/efda6bad0c9e43ab33e3de8a5361081fccc38d0c