Aude Rychalski

Organizational Behavior and Human Resource Management · 2017

A researcher in the Science corpus: 1 paper; trusts 3 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 25 citations into it
• Marketing — 18 citations into it
• Sociology and Political Science — 12 citations into it
• Social Psychology — 7 citations into it

Whom Aude Rychalski trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Adam Finn
2. Hillary Anger Elfenbein
3. Christopher J. White
4. Daniel Kahneman
5. Roland T. Rust
6. Sameer Hosany
7. Sandra Maria Correia Loureiro
8. Lisa M Watson
9. Joel E. Collier
10. Madeleine E. Pullman

Papers from Aude Rychalski's perspective

Ordered by how strongly the researchers Aude Rychalski trusts endorse each paper. Same corpus, a different order for every researcher.

1. Should we delight the customer?
2. Prospect theory: An analysis of decision under risk Econometrica 47
3. 7 Emotion in Organizations: A Review and Theoretical Integration
4. Patterns of tourists' emotional responses, satisfaction, and intention to recommend
5. Satisfaction with service recovery: Perceived justice and emotional responses
6. The experience of emotion. (Annual Review of Psychology)
7. Reassessing the Foundations of Customer Delight
8. The impact of emotions on service quality, satisfaction, and positive word-of-mouth intentions over time
9. Self-service delight: Exploring the hedonic aspects of self-service
10. Ability of Experience Design Elements to Elicit Emotions and Loyalty Behaviors (Decision Sciences)

Their papers

• Asymmetric effects of customer emotions on satisfaction and loyalty in a utilitarian service context (2017) — 133 citations