Jun Gao

Marketing · with Ding · 2013–2017

A researcher in the Science corpus: 2 papers; trusts 6 researchers and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

• Marketing — 37 citations into it
• Organizational Behavior and Human Resource Management — 35 citations into it
• Sociology and Political Science — 31 citations into it
• Social Psychology — 22 citations into it

Whom Jun Gao trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Sameer Hosany
2. Barbara L. Fredrickson
3. Ira J. Roseman
4. A. Milman
5. Adam Finn
6. Kultar Singh

Who trusts Jun Gao overall

1. Jianyu Ma

Papers from Jun Gao's perspective

Ordered by how strongly the researchers Jun Gao trusts endorse each paper. Same corpus, a different order for every researcher.

1. The Role of Consumption Emotions in the Satisfaction Response
2. Should we delight the customer?
3. Quality, satisfaction and behavioral intentions
4. Gratitude, Like Other Positive Emotions, Broadens and Builds
5. Customer delight from theme park experiences. The Antecedents of Delight based on Cognitive Appraisal Theory
6. The Future of the Theme Park and Attraction Industry: A Management Perspective
7. The Link Between Surprise and Satisfaction: An Exploratory Research on how best to Measure Surprise
8. A theoretical exploration and model of consumer expectations, post‐purchase affective states and affective behaviour
9. Causes and consequences of emotions on consumer behaviour: A review and integrative cognitive appraisal theory
10. Reassessing the Foundations of Customer Delight

Their papers

• Customer delight from theme park experiences. The Antecedents of Delight based on Cognitive Appraisal Theory (2013) — 308 citations
• Delighted or Satisfied? Positive Emotional Responses Derived from Theme Park Experiences (2017) — 126 citations