Emotional Intelligence in the Workplace: A Critical Review

By M. Zeidner, Gerald Matthews, R. Roberts. 2004

752 citations recorded by the source corpus.

Subfields: Clinical Psychology, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/8b92b4e2ce62ccb7c1b841101e5ba7175c2a7204

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In Clinical Psychology

In Organizational Behavior and Human Resource Management

In Social Psychology

Citations in the corpus

ON WHY “EMOTIONAL INTELLIGENCE” WILL NOT PREDICT LEADERSHIP EFFECTIVENESS BEYOND IQ OR THE “BIG FIVE”: AN EXTENSION AND REJOINDER (2004, background): “It is known that El measures are plagued with problems regarding their validity and reliability (see Davies, Stankov, Roberts, 1998; Matthews et al., 2002; MacCann, Matthews, Zeidner, Roberts, 2003; Roberts, Zeidner, & Matthews, 2001; Zeidner et al., 2004; Zeidner,.Matthew, & Roberts, 2001).”
Emotional Intelligence, Cognitive Intelligence, and Job Performance (2006, background): “Landy (2005) and Zeidner, Matthews, and Roberts (2004) argued against using emotional intelligence to predict job performance unless it makes an incremental linear contribution to prediction.”
The joint effect of leader–member exchange and emotional intelligence on burnout and work performance in call centers in China (2010, background): “Past studies have consistently shown that EI has a strong effect on work attitudes and behaviors for jobs that require employees to manage their emotions frequently and extensively (eg, Wong and Law 2002 ; Zeidner, Matthews and Roberts 2004 ).”
Emotional Intelligence Training: A Case of Caveat Emptor (2006, background): “Critics of EI by contrast have dismissed it as an unproven concept that adds nothing to our understanding of individual differences beyond already existing psychological dimensions (Woodruffe, 2001).”
Trait Emotional Intelligence of Greek Special Education Teachers in Relation to Burnout and Job Satisfaction (2010, background): “Success at work is connected with various EI dimensions such as empathy, optimism and conflict resolution (Zeidner et al., 2004). a negative relationship is found between EI and occupational stress (Bar-on et al., 2000; Slaski and Cartwright, 2002); in some professions, EI can significantly predict…”
Faking emotional intelligence (EI): comparing response distortion on ability and trait‐based EI measures (2008, background): “This finding is consistent with Zickar et al.’s (1997) and Douglas et al.”
Emotional intelligence: an integrative meta-analysis and cascading model. (2010, methodology): “In developing the cascading model of EI, we draw on theories of emotion, emotion regulation, and self-regulation (Gailliott, Mead, & Baumeister, 2008; Gross, 2008) in order to answer calls for a theoretical elaboration of EI and its purported relationship with job performance (Zeidner et al., 2004).”
Developing and measuring the emotional intelligence of leaders (2008, background): “While these studies may have provided encouraging pre-/post-training results, it is very difficult to judge their findings given that they did not provide information concerning the EI measures' reliability and validity ( Zeidner et al. , 2004”