Feature Fatigue: When Product Capabilities Become Too Much of a Good Thing

By D. Thompson, Rebecca W. Hamilton, Roland T. Rust. 2005

708 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/852b7884ac24609e9b82338cc5df688ef5dbadc0

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Citations in the corpus

Do you get tired of socializing? An empirical explanation of discontinuous usage behaviour in social network services (2016, background): “The finding that fatigue experience could be stimulated by system feature overload and information overload provides empirical evidence of the occurrence of “feature fatigue” (Thompson et al. 2005) and “information fatigue” (Lewis 1996), which have not been adequately examined.”
Too Much of a Good Thing: The Impact of Product Variety on Operations and Sales Performance (2012, background): “On the other hand, marketing research has also suggested that “excess” product variety may lead to selection confusion for customers, thus reducing the marginal benefits from variety (Thompson et al., 2005).”
How does product program innovativeness affect customer satisfaction? A comparison of goods and services (2011, background): “debate has been started about whether product innovativeness might create too much challenge for customers, such that “complexity can turn customers away” (Calantone et al. 2006, p. 408; Thompson et al. 2005 ).”
The service quality-satisfaction link revisited: exploring asymmetries and dynamics (2010, background): “Thompson et al. (2005) show that mental exhaustion and stress can be caused by products that come with a too large number of features.”
It’s Too Pretty to Use! When and How Enhanced Product Aesthetics Discourage Usage and Lower Consumption Enjoyment (2017, background): “For instance, Thompson et al. (2005) found that consumers’ initial desire for product capability before purchase leads them to choose products packed with features, but their growing desire for product usability after usage leads them to ultimately prefer simpler products.”