The impact of job insecurity on critical hotel employee outcomes: The mediating role of self-efficacy

By Bahar Etehadi, Osman M. Karatepe. Journal of Hospitality Marketing & Management, 2018

119 citations recorded by the source corpus.

ABSTRACT Drawing on social cognitive theory and threat-rigidity thesis, our study proposed a research model in which self-efficacy mediated the impact of job insecurity on absenteeism, service recovery performance (SRP), and service innovation behavior. Data were gathered from a time-lagged sample of hotel customer-contact employees (CCEs) and their direct supervisors in Turkey. The relationships mentioned above were assessed using structural equation modeling. As expected, self-efficacy, absenteeism, SRP, and service innovation behavior were the outcomes of job insecurity among CCEs. Consistent with our predictions, self-efficacy partly mediated the relationship between job insecurity and the abovementioned outcomes. Our study sheds new light on the underlying mechanism linking job insecurity to organizationally valued behavioral consequences.

Subfields: General Health Professions, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/3248d2cf2aa95005d3c35316b7cbf473e6cb8f98