Seeking Emotional Labor

By S. Shuler, B. D. Sypher. 2000

183 citations recorded by the source corpus.

Subfields: General Health Professions, Public Administration, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/775a1bec273079a8d563d148efd71de3ce828c7a

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In General Health Professions

1. K. H. Chu
2. Patrice M. Buzzanell
3. L. Turner
4. K. Myers
5. Sarah J. Tracy
6. Suzanne Murrmann
7. Jong-Hyeong Kim

In Public Administration

1. Patrice M. Buzzanell
2. K. Myers
3. Sarah J. Tracy
4. Renae M. Hayward
5. Michelle R. Tuckey

In Sociology and Political Science

1. Sarah J. Tracy
2. K. Myers
3. Clifton Scott
4. Patrice M. Buzzanell
5. K. H. Chu
6. L. Turner
7. Melissa A. Baker
8. Suzanne Murrmann

Citations in the corpus

• Emotion Work Revealed by Job Loss Discourse: Backgrounding-Foregrounding of Feelings, Construction of Normalcy, and (Re)instituting of Traditional Masculinities (2003, background): “In studies of flight attendants (Hochschild, 1983), bill collectors (Sutton, 1991), 911 operators (Shuler & Sypher, 2000; S. Tracy & Tracy, 1998), clerks (Rafaeli & Sutton, 1991; Sutton & Rafaeli, 1988), and Disney and high-tech workers (Van Maanen & Kunda, 1989) among other occupations, the…”
• When we are onstage, we smile: The effects of emotional labor on employee work outcomes (2002, background): “So, the highlight of the day would be a funny one (Shuler & Sypher, 2000, pp. 70-71).”
• The Construction of Correctional Officers: Layers of Emotionality Behind Bars (2004, background): “Emotion work is also required to achieve neutral and calm emotional states as exemplified by professors working through tragedy (Miller, 2002), police officers (Pogrebin & Poole, 1991), and 911 call takers (Shuler & Sypher, 2000; Tracy & Tracy, 1998).”
• The Socialization of Emotion: Learning Emotion Management at the Fire Station (2005, background): “Second, the communication of emotion in this emergency response setting is essential to the delivery of client service but may hinder its provision as well (Schuler & Sypher, 2000; Tracy & Tracy, 1998).”