Bank Service Quality, Customer Satisfaction and Loyalty in Ethiopian Banking Sector

By Mesay Sata Shanka. 2012

214 citations recorded by the source corpus.

View Paper: https://www.semanticscholar.org/paper/72b775d44026a68e3754f1774d546bf1e4ccfdc1

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

1. A. Supriyanto
2. Bambang Budi Wiyono
3. Judit Olah
4. Burhanuddin Burhanuddin
5. M. Pakurár
6. Hossam Haddad
7. János Nagy
8. József Popp

Citations in the corpus

• The Service Quality Dimensions that Affect Customer Satisfaction in the Jordanian Banking Sector (2019, background): “These findings are consistent with previous studies [46,47,49,50,54].”
• Effects of service quality and customer satisfaction on loyalty of bank customers (2021, background): “Customer satisfaction is able to increase customer loyalty in banking organizations (Shanka, 2012).”