Cross-category effects of induced arousal and pleasure on the Internet shopping experience

By Satya Menon, Barbara E. Kahn. 2002

717 citations recorded by the source corpus.

Subfields: Marketing, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/6a8b41e6b3fe9ef958166d9a7e9350aaa96cc7e6

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Citations in the corpus

The role of mixed emotions in consumer behaviour (2011, background): “While there is increasing research on e-channels as new distribution modes (Wikström, 2005) and also on the emotional aspects of consumer choices in online environments (Eroglu et al., 2003; Fiore et al., 2000, 2005; Menon and Kahn, 2002), very little is known about the different motivational confli”
Exploring online customer engagement with hospitality products and its relationship with involvement, emotional states, experience and brand advocacy (2019, background): “Arousal is the level of incitement and alert caused by the event (Menon & Kahn, 2002; Wu, Cheng, & Yen, 2008).”
Exploring Factors That Affect Usefulness, Ease Of Use, Trust, And Purchase Intention In The Online Environment (2015, background): “Besides the functional and utilitarian dimensions of such consumer perceptions as perceived usefulness and perceived ease of use, a more recent addition to the TAM considers an emotional and hedonic dimension of perception - enjoyment (Menon & Kahn, 2002; Childers, Carr, Peck, & Carson, 2001).”
The influence of hedonic and utilitarian motivations on user engagement: The case of online shopping experiences (2010, background): “Affect, a construct often associated with motivation, has been called " the driver " of online shopping experiences and an influence on exploratory behaviour (Menon and Kahn, 2002; Monsuwé et al., 2004).”
Personalization and hedonic motivation in creating customer experiences and loyalty in omnichannel retail (2020, background): “…a customer’s shopping journey; researchers have proven this relationship in the contexts of offline search behavior (Arnold and Reynolds, 2003), time spent browsing in online stores (Kim and Eastin, 2011; Menon and Kahn, 2002), and intention to use mobile retail services (Shaw and Sergueeva, 2019).”
The role of the rural tourism experience economy in place attachment and behavioral intentions (2014, background): “, 1997; Finn, 2005), the extent to which a person feels enthused and active during the consumption experience (e.g., Baker et al., 1992; Menon and Kahn, 2002; Kaltcheva and Weitz, 2006; Wu et al., 2008; Rufín et al., 2012).”
The influence of culture, emotions, intangibility, and atmospheric cues on online behavior (2014, result): “Consistent with studies that utilized a dimensional approach for emotions (Menon & Kahn, 2002; Wang, Baker, Wagner, & Wakefield, 2007), the results suggest that the impacts of the three emotions vary.”
Building with Bricks and Mortar: The Revenue Impact of Opening Physical Stores (2015, background): “Menon and Kahn (2002) and Verhoef et al. (2007) find support for this in that “Enjoyment” drives Internet sales just as it does catalog sales.”
Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention (2013, neutral): “, 2008) and approach behaviors (Eroglu et al., 2003; Menon and Kahn, 2002; Wu et al., 2008).”
Online servicescapes, trust, and purchase intentions (2010, background): “Thus, researchers have emphasized the importance of the customization of web sites in retailing contexts (see Menon and Kahn, 2002).”
Shopping mode choice: Physical store shopping versus e-shopping (2009, background): “Nevertheless, online retailers have still been trying to raise online shoppers’ arousal and pleasure by improving their information quality (Menon and Kahn, 2002; Liang and Lai, 2002).”
Smart Shopping Carts: How Real-Time Feedback Influences Spending (2013, background): “Therefore, real-time spending feedback should negatively influence the shop- ping experience for these shoppers (Menon and Kahn 2002).”