Effects of reputation and website quality on online consumers' emotion, perceived risk and purchase intention

By Jiyoung Kim, Sharron J. Lennon. 2013

693 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/d83815386995492c329581b3750a86fa8ce12585

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Marketing

1. Timothy Hyungsoo Jung
2. Myung Ja Kim
3. Choong‐Ki Lee
4. Jinde Jiang
5. Haili Chu
6. Qian Huang
7. Xiayu Chen
8. Hefu Liu

In Organizational Behavior and Human Resource Management

1. Jinde Jiang
2. Myung Ja Kim
3. Choong‐Ki Lee
4. Lane T. Wakefield
5. Haili Chu
6. Qian Huang
7. Timothy Hyungsoo Jung
8. Xiayu Chen

In Sociology and Political Science

1. Jinde Jiang
2. Timothy Hyungsoo Jung
3. Myung Ja Kim
4. Choong‐Ki Lee
5. Lane T. Wakefield
6. Haili Chu
7. Qian Huang
8. Xiayu Chen

Citations in the corpus

• Enhancing the flow experience of consumers in China through interpersonal interaction in social commerce (2016, positive): “Our research is consistent with studies that use the SOR model and treat purchase intention as the response (Jiang et al., 2010; Kim & Lennon, 2013; Wu, Lee, Fu, & Wang, 2013).”
• The role of natural soundscape in nature-based tourism experience: an extension of the stimulus–organism–response model (2020, background): “The more positive consumers’ emotion is when shopping online, the higher their purchase intention is to the online store (Kim & Lennon, 2013).”
• Influence of consumers’ perceived risk on consumers’ online purchase intention (2018, background): “As argued by Kim and Lennon (2013), the greater the perceived risk of shopping at online retailers, the weaker the consumer’s purchase intentions toward the online retailer.”
• Anxiety and Ephemeral Social Media Use in Negative eWOM Creation (2018, background): “R theory to investigate how individuals browse websites (Eroglu, Machleit, and Davis 2001; Kim and Lennon 2013; Richard and Chandra 2005).”
• Exploring Consumer Behavior in Virtual Reality Tourism Using an Extended Stimulus-Organism-Response Model (2018, background): “J. Kim and Lennon (2013) extend Mehrabian and Russell’s SOR theory to include internal (website quality) and exter-nal (reputation) sources of information as stimuli that affect purchase intention (response) through consumers’ (organisms’) cognition and emotion.”