Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture

By Anthony Vance, Christophe Elie-Dit-Cosaque, Detmar W. Straub Jr.. Journal of Management Information Systems, 2008

640 citations recorded by the source corpus.

The topic of trust in information technology (IT) artifacts has piqued interest among researchers, but studies of this form of trust are not definitive regarding which factors contribute to it the most. Our study empirically tests a model of trust in IT artifacts that increases our understanding in two ways. First, it sets forth two previously unexamined system quality constructs-navigational structure and visual appeal. We found that both of these system quality constructs significantly predict the extent to which users place trust in mobile commerce technologies. Second, our study considers the effect of culture by comparing the trust of French and American potential users in m-commerce technologies. We found that not only does culture directly affect user trust in IT artifacts but it also moderates the extent to which navigational structure affects this form of trust. These findings show that system quality and culture significantly affect trust in the IT artifact and point to rich possibilities for future research in these areas.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/a0d0607bdf66704d94b75c610f6d48b2a73370a8

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Understanding users' initial trust in mobile banking: An elaboration likelihood perspective (2012, background): “This is consistent with extant research, which has reported the effect of system quality on user trust in mobile commerce technologies (Vance et al., 2008) and online vendors (Kim et al., 2004).”
Technology, Humanness, and Trust: Rethinking Trust in Technology (2015, background): “Exemplar Studies Vance et al. (2008): m-commerce portal Wang & Benbasat (2005): online recommendation agent Lippert & Swiercz (2005): human resource information system McKnight et al. (2011): spreadsheet Muir & Moray (1996): simulated pump mechanism Thatcher et al. (2011): knowledge management…”
Investigating the factors influencing the adoption of m-banking: A cross cultural study (2015, result): “Similar effects have been found by Hasan et al (1999), Straub et al (1997), Straub and Vance et al (2008).”
Examining multi-dimensional trust and multi-faceted risk in initial acceptance of emerging technologies: An empirical study of mobile banking services (2010, background): “As m-commerce continues to struggle to find widespread consumer adoption [88], MB inevitability”
The Effectiveness of Online Shopping Characteristics and Well-Designed Websites on Satisfaction (2012, methodology): “Second, we included a common method factor to examine the effects of the unmeasured latent method factor (Podsakoff et al. 2003; Vance et al. 2008).”
Examining the role of initial trust in user adoption of mobile payment services: an empirical investigation (2015, background): “Vance et al. (2008) report that system quality including navigational structure and visual appeal affects users ’ trust in mobile commerce technologies.”
Assessing Common Method Bias: Problems with the ULMC Technique (2012, background): “…Wang 2008; Wolf et al. 2009; Wu et al. 2008, 2009; Xu et al. 2010; Yoo et al. 2007; Yu et al. 2008; ; H. Sun 2010a, 2010b; Urbach and Ahlemann 2010; Vance et al. 2008; Wang et al. 2010; Wu and Kuo 2008; Xue et al. 2011; P. Zhang et al. 2008 46 Conference Publications Balaji and Brown 2010; Bloos…”
Perceived interactivity leading to e-loyalty: Development of a model for cognitive-affective user responses (2009, methodology): “While previous research has examined trust in e-commerce, little research has been conducted on the IT artifact related to consumer trust (Vance et al., 2008).”
An Empirical Examination of Initial Trust in Mobile Banking (2011, background): “Vance et al. (2008) reported that system quality including navigational structure and visual appeal affects users’ trust in mobile commerce technologies.”