Predictors of Relationship Quality and Relationship Outcomes in Luxury Restaurants

By Woo Gon Kim, Yong-Ki Lee, Young-Jin Yoo. 2006

353 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/626af8e5ecbe8aa70c1da125f07fec03599d8c06

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In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Antecedents and consequences of buyer‐seller relationship quality in the financial services industry (2009, background): “, 2007) but also in different context such as restoration, airline relationship, hair salons (Shamdasani and Balakrishnan, 2000; Kim et al., 2006; Macintosh, 2007; Cheng et al., 2008).”
The Antecedents and Consequences of Brand Prestige in Luxury Restaurants (2012, background): “Similarly, Kim et al. (2006), Andaleeb and Caskey (2007) and Hyun (2010) have identified the effect of price on customer satisfaction and concluded that the factor of price significantly affects revisit intention.”
Image Congruence and Relationship Quality in Predicting Switching Intention (2013, background): “This finding was consistent with the results of previous studies that identified the mediating effect of relationship quality factors (e.g., Kim et al., 2006; Kim & Han, 2008; Morgan & Hunt, 1994).”
Identifying Optimal Rapport-Building Behaviors In Inducing Patrons’ Emotional Attachment In Luxury Restaurants (2014, background): “Moreover, because a luxury restaurant’s prices and tips are relatively high (W. G. Kim et al., 2006), customers tend to expect distinctly higher levels of courteous behaviors.”
Determinants of Restaurant Customers' Loyalty Intentions: A Mediating Effect of Relationship Quality (2008, background): “There is theoretical/empirical support for the relationship quality and loyalty intention relationship (e.g., Crosby et al., 1990; HenningThurau et al, 2002; Kim et al., 2006).”
Generating positive word‐of‐mouth in the service experience (2011, background): “Indeed, prior research on hotels and luxury restaurants has shown that relationship quality is positively related to positive WOM (Kim et al., 2001; Kim et al., 2006).”