Antecedents and consequences of buyer‐seller relationship quality in the financial services industry

By Lova Rajaobelina, Jasmin Bergeron. 2009

150 citations recorded by the source corpus.

Subfields: Information Systems and Management, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/346fae5f1cca7328a7394bd5ec5c640e0104e854

Citations in the corpus

• Customer relationship management and customer satisfaction: the mediating role of relationship quality (2017, unknown): “…relationship satisfaction and trust are the most representative indicators of relationship quality (e.g. Al-alak, 2014; Crosby, Evans, & Cowles, 1990; Dorsch, Swanson, & Kelly, 1998; Dwyer et al., 1987; Garbarino & Johnson, 1999; Liu, Guo, & Lee, 2011; Rajaobelina & Bergeron, 2009; Smith, 1998).”