Determinants of Restaurant Customers' Loyalty Intentions: A Mediating Effect of Relationship Quality

By Wansoo Kim, Heesup Han. 2008

118 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/1d04269e6c6ff86d8add63ca3cf0d9c61a3eae41

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In Marketing

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Relationships between lifestyle of health and sustainability and healthy food choices for seniors. (2013, background): “Based on previous studies on the relationship between trust and loyalty (Chaudhuri and Holbrook, 2001; Hyun, 2010; Kim and Han, 2008), trust and revisit intentions (Kim et al.”
Image Congruence and Relationship Quality in Predicting Switching Intention (2013, background): “This finding was consistent with the results of previous studies that identified the mediating effect of relationship quality factors (e.g., Kim et al., 2006; Kim & Han, 2008; Morgan & Hunt, 1994).”
Multi-dimensions of patrons' emotional experiences in upscale restaurants and their role in loyalty formation: emotion scale improvement. (2013, background): “Lastly, loyalty intentions, which are frequently considered positive outcomes of these variables, are regarded as the intentional dimension of customer loyalty centering on individuals’ willingness to repurchase, recommend, and engage in positiveword-of-mouth behaviors (Chiou and Shen, 2006; Kim and”
What Drives Experiential Loyalty Toward Smart Restaurants? The Case Study of KFC in Beijing (2018, background): “In this regard, hospitality professionals in both academia and industry have attempted to identify the major factors that influence and enhance experiential loyalty (Kim & Han, 2008; Wu & Ai, 2016).”
Antecedents and Outcomes of Hospitality Loyalty (2016, background): “Many researchers use some variation of Oliver’s (2010) satisfaction scale, which measures satisfaction with the choice to patronize a particular establishment (Back, 2005; W. G. Kim & Han, 2008).”
Investigating the key factors affecting behavioral intentions: evidence from a full-service restaurant setting. (2011, background): “Moreover, the relationship quality between the service provider and the customer has been shown to mediate the customer satisfaction-behavioral intentions relationship ( Kim and Han, 2008”