Customer perceived value in B-t-B service relationships: Investigating the importance of corporate reputation

By Håvard Hansen, B. M. Samuelsen, Pål R. Silseth. 2008

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Social Identity Perspective on Brand loyalty (2012, background): “, reputation) enhance customer perceived value (Hansen et al., 2008).”
Linking corporate social responsibility to corporate reputation: A study on understanding behavioral consequences (2012, methodology): “…perceived value (hereafter, CPV) and purchase intention by leading the customer to believe that the benefits of the purchase transaction are comparatively good and by reducing the monitoring costs associated with perceived performance ambiguity and information asymmetry (Hansen et al., 2008).”
Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling (2014, background): “The second part included seven items for measuring customer-perceived value, adapted from Hansen et al. (2008). The third part measured customers’ repurchase intentions. These items were adapted from Jones et al. (2000), and Jones and Taylor (2007).”