The Cost of Bad Behavior: How Incivility is Damaging Your Business and What to Do about It
By C. Appleby. 2010
127 citations recorded by the source corpus.
Subfields: Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/46655e532c731ec63de6bc342c25c65c966f36e1
How researchers see this paper
The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.
In Sociology and Political Science
- Pauline Schilpzand
- A. Erez
- I. D. Pater
- Dana Kabat-Farr
- V. Magley
- Lilia M. Cortina
- Lisa A. Marchiondo
- Shannon G. Taylor
Citations in the corpus
- Selective Incivility as Modern Discrimination in Organizations (2013, background): “As Pearson and colleagues (e.g., Pearson et al., 2000; Pearson & Porath, 2004, 2009) have argued, senior management should model appropriate, respectful workplace behavior and clearly state expectations of civility in mission statements and policy manuals.”
- Job Stress and Incivility (2011, background): “Although these acts are inherently mild, they cost organizations millions of dollar per year due to the resulting decrease in performance, attendance, and even health among targets and witnesses of incivility (S. Lim, Cortina, & Magley, 2008; Pearson & Porath, 2005, 2009).”
- Workplace incivility: A review of the literature and agenda for future research (2016, background): “The monetary cost of experiencing incivility is estimated at $14,000 per employee annually, due to project delays and cognitive distraction from work (Pearson & Porath, 2009).”
- Linking workplace incivility to citizenship performance: The combined effects of affective commitment and conscientiousness (2012, background): “Workplace incivility represents a “substantial economic drain on American business” (Porath & Pearson, 2010, p. 64), as it costs organizations millions of dollars each year (Johnson & Indvik, 2001; Pearson & Porath, 2009).”
- Researching Rudeness: The Past, Present, and Future of the Science of Incivility (2017, background): “Cisco Systems, Inc., was one of the first corporations to introduce a civility promotion training program (Pearson & Porath, 2009).”
- The emotional aftermath of incivility: anger, guilt, and the role of organizational commitment (2016, background): “For example, Cisco Systems Inc. is one of the first corporations to introduce an employee training program to promote civility (Pearson & Porath, 2009).”