Show me The Money! do Financial Rewards for Performance Enhance or Undermine The Satisfaction from Emotional Labor?
By Alicia A. Grandey, Nai‐Wen Chi, J. Diamond. 2013
125 citations recorded by the source corpus.
Subfields: Organizational Behavior and Human Resource Management, Sociology and Political Science
View Paper: https://www.semanticscholar.org/paper/3f201436c7d2f0dc0c500c162b2de42c3ed69dea
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In Organizational Behavior and Human Resource Management
- W. Gardner
- Amanda S Hinojosa
- Claudia Cogliser
- A. Maxwell
- P. Riley
- Susanne Braun
- A. Caza
- Karolina W. Nieberle
In Sociology and Political Science
Citations in the corpus
- Enhancing emotional performance and customer service through human resources practices: A systems perspective ☆ (2016, unknown): “Conversely, deep acting is a more effortful process, with employees changing how they feel to more authentically display required emotions (i.e., actually feeling positively to express positive emotions; Grandey, Chi, et al., 2013; Grandey, Diefendorff, et al., 2013; Hochschild, 1983).”
- A Review of Cognitive Dissonance Theory in Management Research (2017, background): “Similarly, Grandey et al. (2013) found that surface acting elicits dissonance and results in lower job satisfaction.”
- Emotional demands, emotional labour and occupational outcomes in school principals (2017, background): “In a meta-analysis of EL, DA had no generalisable significant relationships with negative occupational outcomes (Hülsheger et al., 2011) though Grandey et al. (2013) did find an unusual positive association between DA (and SA) and job satisfaction in college students and Taiwanese salespeople.”