Consumer entitlement theory and measurement

By Henry C. Boyd, J. Helms. 2005

123 citations recorded by the source corpus.

Subfields: Clinical Psychology, Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/3ef8cc5c48e571ec8080352ebefe6f8a42870638

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Clinical Psychology

1. Paul Harvey
2. Kenneth J. Harris

In Marketing

1. Paul Harvey
2. A. Lindgreen
3. M. Beverland

In Organizational Behavior and Human Resource Management

1. Paul Harvey
2. Kenneth J. Harris
3. A. Lindgreen
4. S. Kates
5. Emily Chung
6. M. Beverland

Citations in the corpus

• Exploring consumer conflict management in service encounters (2010, background): “Nelson and Veronica’s passages are consistent with a high degree of self-orientation ( Boyd and Helms 2005 ).”
• Frustration-based outcomes of entitlement and the influence of supervisor communication (2010, background): “Email: paul.harvey@unh.edu It has been argued that a certain level of entitlement is normal and reasonable in a developed society (Boyd and Helms, 2005).”