Emily Chung

Organizational Behavior and Human Resource Management · 2010

A researcher in the Science corpus: 1 paper; trusts 1 researcher and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Emily Chung trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Yany Grégoire

Papers from Emily Chung's perspective

Ordered by how strongly the researchers Emily Chung trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Angry customers don't come back, they get back: The experience and behavioral implications of anger and dissatisfaction in services
  2. Outraged Consumers: Getting Even at the Expense of Getting a Good Deal
  3. When Good Brands Do Bad
  4. A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts
  5. The effects of relationship quality on customer retaliation
  6. Complaining to the Masses: The Role of Protest Framing in Customer-Created Complaint Web Sites
  7. When Customer Love Turns into Lasting Hate: The Effects of Relationship Strength and Time on Customer Revenge and Avoidance (Journal of Marketing)
  8. Consumer revenge behavior: A cross-cultural perspective
  9. Affective responses to service failure: Anger, regret, and retaliatory versus conciliatory responses
  10. The psychology of interpersonal relations

Their papers