Achieving task and extra-task-related behaviors: A case of gender and position differences in the perceived role of rewards in the hotel industry

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Reward Management and Job Satisfaction among Frontline Employees in Hotel Industry in Malaysia (2014, background): “Reward is a broad construct that has been said to represent anything that an employee may value that an employer is willing to offer in exchange for his or her contributions (Chiang and Birtch, 2008).”
Relationships among Emotional and Material Rewards, Job Satisfaction, Burnout, Affective Commitment, Job Performance, and Turnover Intention in the Hotel Industry (2020, background): “Given that reward systems influence the employee’s evaluation of the company (Chiang & Birtch, 2008), it has therefore been one of the key factors that potential employees anticipate when choosing a company to work with.”
An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry. (2010, background): “Chiang and Birtch (2008) report that extra-role behaviors in Hong Kong hospitality sector are influenced primarily by non-financial rewards.”