Reward Management and Job Satisfaction among Frontline Employees in Hotel Industry in Malaysia

By Farah Liyana Bustamam, S. Teng, Fakhrul Zaman Abdullah. 2014

97 citations recorded by the source corpus.

Abstract Reward system is comprised of financial rewards and non financial rewards. Selecting the right rewards for the employees has always been an issue in the human resource management. Many organizations in the hotel industry are unable to identify the types of rewards which are best used to foster employees’ job satisfaction. This study was conducted to investigate the relationship between rewards and job satisfaction as well as to examine the types of rewards that will affect employees’ job satisfaction. Base salary raises (financial reward) and recognition (non-financial reward) have been discussed in this research. Frontline employees working as Front Desk Assistants in four-star and five-star hotels in Klang Valley, Malaysia were taken as sample for this study. 150 questionnaires were distributed and 132 were collected for analysis. Four hypotheses were assumed and had been tested in this research. The data was analyzed using correlation and multiple regression analysis. The results revealed that rewards are positively and significantly associated with job satisfaction; financial reward (r=0.819**) while non-financial rewards (r=0.740**). Thus, hypothesis 1 and hypothesis 2 were supported. In addition, the regression result has indicated that financial reward (β = 0.597) has a stronger impact on job satisfaction as compared to non-financial reward (β = 0.438). Hence, hypothesis 3: financial rewards affect job satisfaction was accepted while hypothesis 4: non-financial rewards affect job satisfaction was rejected in the present study. Further discussions of the results and recommendations for future research are presented in the study.

Subfields: Demography, Organizational Behavior and Human Resource Management, Social Psychology

View Paper: https://www.semanticscholar.org/paper/bc010abdd49346f3748c066cfe6790e26111996b

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In Organizational Behavior and Human Resource Management

In Social Psychology

Citations in the corpus

Relationships among Emotional and Material Rewards, Job Satisfaction, Burnout, Affective Commitment, Job Performance, and Turnover Intention in the Hotel Industry (2020, background): “While prior human resource management literature has examined the causal relationships between rewards and employee behavior (Bustamam et al., 2014; Chiang & Birtch, 2008; Nazir, Shafi, Qun, Nazir, & Tran, 2016), little empirical evidence has been presented with regards to the relative influence of…”