An exposition of consumer behaviour in the financial services industry

By Antony Beckett, P. Hewer, Barry Howcroft. 2000

325 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/3646e2095f9d82bbbd2d265043a6a6f322348da1

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Citations in the corpus

Customer knowledge and choice criteria in retail banking (2002, methodology): “Related measures were used in a nancial services context by Beckett et al. (2000) who used consumer con dence as one of two main discriminatory factors between nancial services consumers when discussing consumer behaviour in nancial services.”
From relationships to experiences in retail financial services (2004, background): “Moreover, the lifetime financial requirements of customers and the continuous nature of transactions (Storbacka, 1994; Liljander and Strandvik, 1995) imply that a relationship approach is appropriate (Colgate and Stewart, 1998), with “relational dependent” customers (Beckett, 2000; Beckett et al., 2”
Assessing the outcomes of Generation‐Y customers' loyalty (2009, background): “In addition, there are phenomena that encourage variety-seeking and switching habits ( Beckett et al. , 2000”
Perceived value, customer attitude and loyalty in retailing (2008, background): “…consumer awareness and knowledge about the existence of alternatives, high customer expectations about the service, and promotional actions and incentives to switch service provider might lead to consumer behaviours such as variety seeking and service provider switching ( Beckett et al ., 2000 ).”
Segmenting socially responsible mutual fund investors (2009, methodology): “It makes a theoretical contribution to the literature on segmenting the financial services consumer in that it generates and applies new segmentation variables (in addition to the ones used in previous studies within the financial services marketing domain, e.g. Harrison, 1994; Beckett et al., 2000)”
Customer switching behaviour in the Chinese retail banking industry (2010, background): “Customers in general are price conscious in their purchasing behaviour (Beckett et al., 2000; Levesque & McDougall, 1996a). Price is an important factor in choice situations as a consumer’s choices typically relies heavily on the price of alternatives (Engel, Blackwell & Miniard, 1995). Similarly, V”