Dongmei Zhang

Organizational Behavior and Human Resource Management · with Clemes · 2010

A researcher in the Science corpus: 1 paper; trusts 1 researcher and is trusted by 0 researchers here, as inferred from the citation graph.

Subfields

Whom Dongmei Zhang trusts

Their strongest outbound trust, strongest first, inferred from their citations.

  1. Mark Colgate (in Organizational Behavior and Human Resource Management)

Papers from Dongmei Zhang's perspective

Ordered by how strongly the researchers Dongmei Zhang trusts endorse each paper. Same corpus, a different order for every researcher.

  1. Switching barriers in consumer markets: an investigation of the financial services industry
  2. Bank selection criteria employed by college students in Bahrain: an empirical analysis
  3. A reliable and valid measurement scale for the perceived service quality of banks
  4. The key determinants of Internet banking service quality: a content analysis
  5. The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China
  6. A cost/benefit approach to understanding service loyalty
  7. Negative Word of Mouth: Substitute for or Supplement to Consumer Complaints?
  8. Estimating customer defection in personal retail banking
  9. A dimension‐specific analysis of performance‐only measurement of service quality and satisfaction in China's retail banking
  10. An exposition of consumer behaviour in the financial services industry

Their papers