From relationships to experiences in retail financial services

By Deirdre O’Loughlin, Isabelle Szmigin, P. Turnbull. 2004

140 citations recorded by the source corpus.

Subfields: Marketing, Organizational Behavior and Human Resource Management

View Paper: https://www.semanticscholar.org/paper/823ca8ac4a77553d9b0d9cd5e596c235598b59c0

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1. Sharman Lichtenstein
2. Kirsty Williamson

Citations in the corpus

• Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context (2006, background): “, 2003), and attention to the customer experience (O’Loughlin et al., 2004).”