María-Eugenia Ruiz-Molina

Organizational Behavior and Human Resource Management · 2008–2020

A researcher in the Science corpus: 2 papers; trusts 4 researchers and is trusted by 2 researchers here, as inferred from the citation graph.

Subfields

• Organizational Behavior and Human Resource Management — 23 citations into it; #5,683 of 8,741 by trust here, #7,932 by citations
• Marketing — 22 citations into it; #3,854 of 6,289 by trust here, #5,673 by citations

Whom María-Eugenia Ruiz-Molina trusts overall

Their strongest outbound trust, strongest first, inferred from their citations.

1. Moonkyu Lee
2. Joffre Swait
3. A. Wong
4. C. Bhattacharya
5. J. Sweeney
6. A. Ball

Who trusts María-Eugenia Ruiz-Molina overall

1. David Servera-Francés
2. Lidia Piqueras-Tomás

Papers from María-Eugenia Ruiz-Molina's perspective

Ordered by how strongly the researchers María-Eugenia Ruiz-Molina trusts endorse each paper. Same corpus, a different order for every researcher.

1. A cost/benefit approach to understanding service loyalty
2. Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies
3. Perceived value and its impact on choice behavior in a retail setting
4. An exposition of consumer behaviour in the financial services industry
5. Service personalization and loyalty
6. The antecedents of consumer loyalty in retail banking
7. E‐satisfaction and e‐loyalty: A contingency framework
8. Contact management and customer loyalty
9. The role of emotional satisfaction in service encounters
10. The impact of technology on the quality-value-loyalty chain: A research agenda

Their papers

• “Green” practices as antecedents of functional value, guest satisfaction and loyalty (2020) — 91 citations
• Perceived value, customer attitude and loyalty in retailing (2008) — 114 citations