Hostility or hospitality? A review on violence, bullying and sexual harassment in the tourism and hospitality industry

By Yael Ram. 2018

145 citations recorded by the source corpus.

Subfields: Information Systems and Management, Organizational Behavior and Human Resource Management, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/32103dbbdc8428abe9eb8aef076fb2b4bcce2d16

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In Information Systems and Management

In Organizational Behavior and Human Resource Management

In Sociology and Political Science

Citations in the corpus

Psychosocial work environment, work engagement, and employee commitment: A moderated, mediation model (2020, background): “Approximately one-third of the 90,000 complaints related to workplace bullying and harassment incidents that were reported to the US Equal Employment Opportunity Commission were from hospitality employees in 2015 (Golshan, 2017), resulting in adverse outcomes such as high turnover rates and low prof”
The impact of abusive supervision and co-worker support on hospitality and tourism student employees’ turnover intentions in Ecuador (2018, background): “Their low status as both students (and thus still learning) and relatively new employees places them at the bottom of the organisational structure, making them particularly vulnerable to be potential victims of abusive supervisors (Ram, 2015).”
Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style (2020, background): “While research within tourism and hospitality mostly focuses on more severe forms of customer incivility, including sexual harassment and physical assault (Bhati & Pearce, 2016; Ram, 2018), extensive evidence across other service industries suggests that other seemingly less severe forms of customer”
The mediating role of psychological distress between ostracism, work engagement, and turnover intentions: An analysis in the Cypriot hospitality context (2021, background): “The stressful and challenging environment of the hospitality setting prevents employees from delivering excellent service and also stimulates quitting cognitions (Ram, 2018).”