Enhancing customer service: Perspective taking in a call centre

By Carolyn M. Axtell, Sharon K. Parker, David Holman, Peter Totterdell. 2007

96 citations recorded by the source corpus.

Subfields: Organizational Behavior and Human Resource Management, Social Psychology, Sociology and Political Science

View Paper: https://www.semanticscholar.org/paper/2f0b132a701d6d908a945316653da3a51b3fc8b8

How researchers see this paper

The researchers whose trusted networks rank it highest, strongest advocate first. Every researcher gets a different order.

In Organizational Behavior and Human Resource Management

1. James W. Berry
2. Adam M. Grant
3. N. Bellé
4. Sharon K. Parker
5. M. Bolino
6. J. B. Rodell
7. Sabine Sonnentag
8. Ryan D. Duffy

In Social Psychology

1. James W. Berry
2. Adam M. Grant
3. N. Bellé
4. Sharon K. Parker
5. M. Bolino
6. David M. Mayer
7. M. Frazier
8. C. Tupper

In Sociology and Political Science

1. James W. Berry
2. Adam M. Grant
3. J. B. Rodell
4. Sharon K. Parker
5. M. Bolino
6. John W. Lynch
7. N. Bellé
8. David M. Mayer

Citations in the corpus

• Intrinsic and Prosocial Motivations, Perspective Taking, and Creativity (2011, background): “2001) and helping customers (Axtell et al., 2007).”