Key Factors for Determining Student Satisfaction in Online Courses

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Determinants of Students’ Perceived Learning Outcome and Satisfaction in Online Learning during the Pandemic of COVID19 (2020, background): “Bolliger, Supanakorn, and Boggs (2010) stated that motivation is an important factor to keep students satisfied in an online classroom setup.”
Factors influencing faculty satisfaction with online teaching and learning in higher education (2009, background): “Bolliger and Martindale (2004) identified three key factors central to online student satisfaction: the instructor, technology, and interactivity.”
Interaction, Internet self-efficacy, and self-regulated learning as predictors of student satisfaction in online education courses (2014, background): “Findings from several studies indicate student satisfaction is related to a number of factors such as interaction, types of support, student autonomy, technology, self-efficacy, and self-regulation (Artino, 2007; 10 Bolliger & Martindale, 2004; Reinhart & Schneider, 2001; Sahin, 2007).”
Student Satisfaction with Online Learning: Is It a Psychological Contract?. (2015, background): “Often, in addressing these concerns students’ perceptions of their course experience becomes a surrogate for learning engagement in the context of satisfaction (Swan, 2001; Arbaugh, 2001; Richardson & Swan, 2003; Bolliger, 2004).”